Having (and Documenting!) Difficult Conversations
Event Details
Having (and Documenting!) Difficult Conversations
Every manager encounters challenging conversations—whether with subordinates, peers, or superiors. In this interactive seminar, participants will gain the essential skills to approach these conversations with confidence. Learn how to effectively prepare, navigate the dialogue, and, most importantly, document the outcome to ensure clarity and accountability. Leave equipped with practical tools and techniques to transform dreaded discussions into productive outcomes.
Learning Objectives
- Learn how to strategically prepare for a difficult conversation so you can converse with confidence.
- Learn how to communicate effectively with clear language, active listening, and emotional intelligence.
- Recognize the value of documentation for clarity and accountability.
- Understand how to document accurately by capturing key points, agreements, and next steps.
Cost: Free for SLA Members. $50 non-member. $30 nonprofits.
Individuals who are either unemployed or connected with an employer who is unable to pay can request scholarships for any of our programs.
About Our Facilitator
Lynne Richardson is a retired four-time business school dean (her first assignment was at Ball State in 2001-2007). She holds a PhD in Marketing from the University of Alabama and has worked with numerous colleagues who had to be coached to both HAVE and DOCUMENT difficult conversations. While in Muncie, she was active in United Way and the Fredericksburg Rotary Club, and served on several nonprofit boards and as a Girl Scout Leader. Since retirement in June 2023 she’s been doing executive coaching for academics and accreditation consulting.